Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, as pictured and described in the listing.

Note: For most returns, we generally do not refund shipping charges.

To start a return, you can contact us at kenny.pulsedrivers@gmail.com. Please note that returns will need to be sent to the following address: 29396 Gary Dr., Canyon Country, CA 91387

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please ship in the same box if not damaged or use another box if shipping box is damaged.

Depending on the nature of the return, once we receive your item, we will refund the order minus the shipping charges (to and from).  If this mistake is our fault, we may refund all or partial shipping charges, but this is done by case-by-case basis.  Reasons like changing your mind, you already have the same model, or other cancellation reasons, you generally will not be refunded shipping charges. Please purchase with intent to keep item.

That being said, we strive to satify our customers and will always try to make everything right and will work all issues with the intent to make everything right.

You can always contact us for any return question at kenny.pulsedrivers@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kenny.pulsedrivers@gmail.com.